Shipping & Returns

Petstify clocks are wall decor, so protected shipping matters. Orders may ship from the United States or China depending on inventory, usually arrive in 10-15 days after processing, and qualify for free shipping over $69.90 when available for the destination.

Shipping

Shipping options, delivery estimates, and the $69.90 free-shipping threshold are shown at checkout based on destination and active store settings.

Processing

Orders are prepared with the clock body, moving second hand, and swinging poop pendulum protected so the item can arrive ready for wall display or gifting.

Returns

If your order arrives damaged or not as expected, contact us with your order number and photos so we can review it and help with replacement or return support.

Before checkout

  • Confirm the breed and product image.
  • Double-check the shipping address for gifts.
  • Review delivery estimates at checkout.
  • Use the contact page for special questions.

Care after delivery

Dust gently with a soft dry cloth, keep away from heavy moisture, avoid soaking, and handle the pendulum carefully when moving the clock.

Contact support

Order help checklist

  • For delivery questions, include your order number and shipping email.
  • For damage claims, include clear photos of the clock, packaging, and shipping label.
  • For gift orders, confirm the recipient address before payment whenever possible.
  • For urgent address edits, contact us quickly before fulfillment begins.

Packaging notes

Because each clock includes a pendulum detail and a real clock movement, packaging is chosen to protect both the clock body and moving piece during transit.

Policy pages

For formal legal language, review the policy links in the footer. This page is a plain-language shopping guide for Petstify customers.

For help, email sunny@mypetstify.com.

Need order help?

Email sunny@mypetstify.com or use the contact page. Include your order number when available.

Contact Petstify