FAQ
Quick answers for choosing, hanging, gifting, and caring for your Petstify wall clock. This is the main FAQ for all current designs, so you do not need to read separate help copy on every product page.
Does the pendulum really move?
Yes. The clock hands keep time on the front, the second hand moves, and the small pendulum swings underneath while the movement runs.
Why do some clocks have a poop-shaped pendulum?
Petstify started with Sunny, a 13-year-old Samoyed who is still here and still takes her little poop breaks very seriously. The pendulum is a playful dog-parent joke, but the feeling behind it is about time, routine, and loving the ordinary moments with a dog.
Is the clock quiet?
Petstify clocks use a silent quartz movement, so they are designed for bedrooms, offices, kitchens, and pet rooms without loud ticking.
What is the clock made from?
The current Petstify clocks use a color-printed acrylic wall-clock body with printed pet artwork and a real clock face.
How large is each clock?
The size varies by design and artwork. Check the product image or product page for the current design-specific size details when available.
What is the shipping weight?
The shipping weight is 1 kg including packaging. Packaging dimensions are 35 × 45 × 6.5 cm.
How do I hang it?
Choose a stable wall spot, handle the pendulum gently, and follow the hanging notes included with your clock.
Does it need a battery?
Yes. The clock uses 1 AA battery, also called a No. 5 battery in China. The battery is not included, so add one before setup.
Is it waterproof?
The printed acrylic surface is intended for indoor display. The clock movement and battery area should not be soaked. Use it indoors and keep it away from outdoor weather, showers, and heavy moisture.
Can the pendulum touch the wall?
No. Leave enough space so the pendulum can swing freely. If it touches the wall or nearby decor, the motion may slow or stop.
How do I choose a pet design?
Start with the pet's breed or coat pattern, then compare coat color, expression, and overall room mood. The All Breeds page links every live Petstify product.
What if my breed is not available?
Check New Drops and join the email list.
Can I request a new breed?
Yes. Use the contact page and tell us the breed, coat color, and any details that matter. We cannot promise every request, but requests help guide future drops.
Is it a good gift?
Yes. Petstify clocks are made for dog and cat people, gift buyers, young women, housewarming gifts, birthdays, pet-room decor, grooming salons, cute memorial gifts, and anyone who likes pet-themed humor.
What should I check before buying as a gift?
Confirm the pet design, compare coat color when possible, and double-check the recipient's shipping address before checkout.
How fast does it ship?
Orders may ship from the United States or China depending on inventory. Estimated delivery is about 10-15 days after processing; timing may vary by destination. Contact us before placing a time-sensitive order. Check the available shipping options for your address at checkout.
Do you offer free shipping?
Yes. Orders of US$69.90 or more qualify for free shipping to the United States and supported international destinations. Below that order total, Standard shipping is US$8.99 to the United States or US$9.99 to supported international destinations. See Shipping & Returns for the destination list, and confirm the final shipping charge for your address at checkout.
Can I change my address after ordering?
Contact us as soon as possible. Address changes are easier before the order is processed or handed to the carrier.
What if my clock arrives damaged?
Contact us with your order number and clear photos of the package and item. If the damage is confirmed, we can help with replacement or return support.
How should I clean it?
Use a soft dry cloth. Avoid abrasive pads, strong solvents, and soaking the clock body or movement.
Still deciding?
Browse all clocks and compare dog and cat designs side by side.